WE’RE HERE TO HELP.
Have a question about an order, seller, product, bulk request or our marketplace? Get in touch with the ASOESTORE team.
Send Us a Message
Share a few details and our team will route your enquiry to the right place.
Quick help, right this way
ARE YOU AN ASOESTORE SELLER?
Need help with your products, orders, store or seller account? Contact our seller support team.
BUYING IN BULK?
Tell us what you need for your business, organization or project and submit a bulk request.
Office & business information
Business address
28 Ajayi Bembe Street
Idumota
Operating hours
Monday to Friday - 8:AM to 5PM
Saturday - 9AM to 4PM
Frequently asked questions
How can I track my order?
Use the order confirmation or shipping update you received, or visit the order-tracking page linked above. If you need more help, contact us with your order number.
How do I contact a seller?
Open the relevant product or order page and use the available seller contact options. For marketplace assistance, send us a message and include the product or order details.
How do I become a seller?
Use the seller support link to reach the seller onboarding team and ask about marketplace requirements.
How can I request a bulk order?
Select “Request a bulk quote” and share the items, quantities and timing you have in mind.
How do returns and refunds work?
Return eligibility and steps depend on the order and applicable store policy. Contact support with your order number for help.
What payment methods are available?
Available payment options are shown securely during checkout for your order and location.
CAN’T FIND WHAT YOU’RE LOOKING FOR?
Our support team is ready to help.