Refund policy

Last Updated: July 2026

At Asoestore, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

• You may request a return within 7 days of receiving your order.
• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Beauty and skincare products that have been opened or used
• Personal care items
• Customized or personalized products
• Gift cards
• Clearance or final sale items

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging.

Refunds

Once your returned item is inspected and approved, your refund will be processed to your original payment method. Processing times may vary depending on your payment provider.

Return Shipping

Unless the item is defective or incorrect, customers are responsible for return shipping costs.