Refund policy

Return & Refund Policy

We want customers to have a positive shopping experience on Asoestore.

Because products may be supplied by different sellers, return and refund conditions may vary depending on the product.

Eligible Reasons for Return

A return may be considered where:

* The wrong product was delivered.
* The product arrived damaged.
* The product is materially different from its description.
* The product is defective upon arrival.

Return Conditions

To request a return, customers may be required to:

* Contact us within 2 days of delivery.
* Provide the order number.
* Provide photographs or videos of the issue where necessary.
* Return the product in the required condition.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, including:

* Used products
* Personal hygiene products
* Certain beauty products
* Digital products
* Products damaged through customer misuse
* Products clearly marked as non-returnable

Refunds

Where a refund is approved, the refund method and processing time may depend on:

* The original payment method.
* The seller involved.
* The reason for the refund.
* The outcome of the review process.

Important

A refund is not automatically guaranteed simply because a customer changes their mind.

Each case will be reviewed according to the applicable product and seller policy.